COMFORT SUITES CHESAPEAKE CELEBRATES GUESTS WITH PEP
Local hotel celebrates National Customer Service Week
Chesapeake, VA - Comfort Suites Chesapeake is celebrating Customer Service Week with events to commemorate “teamwork” and achieving zero guest concerns. One of the week’s highlights is a pep rally with cheerleaders from Indian River High School on Wednesday, October 8th at 4:30 p.m. at 1550 Crossways Boulevard, Chesapeake.
The pep rally will include cheerleaders with traditional pom-poms and spirit signs, an appearance by the Comfort Suites staff and other hotels that have challenged Comfort Suites Chesapeake in team spirit and service excellence.
Customer Service Week is a national event held annually to recognize the importance of customer service. Celebrated during the first full week in October this year’s theme is One Team – One Goal.
“At Comfort Suites Chesapeake we value our customers all year, but what a great time to take a week to rally the staff and go above and beyond in service to our guests,” said Brad Fleenor, General Manager of Comfort Suites Chesapeake.
With the theme of team in mind, Comfort Suites Chesapeake staff signed a service week pledge to commit to customer satisfaction and to serving and supporting customers and co-workers throughout the year. Other planned activities at the Comfort Suites Chesapeake include:
- How many zero’s are in the suitcase game and Zero Guest Concern contest which involves guessing game how many customer concerns the hotel has had this year and striving for zero guest concerns in the fourth quarter
- LTD’s largest (20 foot long) ice cream sundae
- Scavenger Hunt –
- Presentation on 25 ways to be an excellent team player
- Spirit Stick award to best team player for the week
“LTD Management Company has built a reputation of hotels with distinction,” said
Kimberly Schlick, Vice President of Marketing for LTD Management Company. “The week of activities planned by the Comfort Suites Chesapeake shows creative thinking and a focus of providing exceptional client service, what a unique experience to attend a pep rally during your hotel stay.”
LTD Management Company, L.L.C., is an award-winning hotel development and management group headquartered in Chesapeake, VA. Since its inception in 1983, LTD has developed a reputation for creating an atmosphere “where distinction reigns.” The company currently operates 23 properties throughout Virginia and Maryland, with 10 more hotels in the development pipeline and scheduled to open within the next two years. At the 2007 Marriott Owners Conference, LTD walked away with the Spirit to Serve and Partnership Circle awards, competing with 400 top hotel management companies for these distinctions. With the highest possible standards in mind, LTD prides itself with developing quality hotels under the franchise brands of Starwood, Marriott, Hilton and InterContinental. For more information, please visit www.ltdmanagement.com
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